---
title: How we operate | Alpha Edge Clinic
description: What happens at each step with Alpha Edge Clinic, from your health assessment and blood testing to your phone consultation and ongoing support.
image: https://www.alphaedgeclinic.com.au/hubfs/alpha-edge/share/alpha-edge-share-1200x630.jpg
---

[Skip to content](https://www.alphaedgeclinic.com.au/how-we-operate#dk-main)

**Holiday closure: 12 December 2026 to 12 January 2027.** Alpha Edge Clinic and our partner pharmacies will be closed for the holiday period, reopening on 12 January 2027.

Read more

During this time, we will not be taking calls, responding to emails or conducting consultations. Pharmacy dispensing and dispatch services will also be unavailable.

We will begin contacting patients and reviewing assessments when we reopen on 12 January. Please allow our team some additional time to work through assessments and enquiries received during the closure.

Thank you for your patience and support. We wish you a safe and happy holiday season.

[![Alpha Edge Clinic](https://www.alphaedgeclinic.com.au/hs-fs/hubfs/raw_assets/public/alpha-edge-theme/images/alpha-edge-logo.png?width=70&height=43&name=alpha-edge-logo.png)](https://www.alphaedgeclinic.com.au/?hsLang=en-au)

What we treat

What we treat

## Start with what you’re noticing.

[**Men’s hormone health**Understand symptoms and your options](https://www.alphaedgeclinic.com.au/mens-hormone-health?hsLang=en-au)[**Women’s hormone health**Care through changing life stages](https://www.alphaedgeclinic.com.au/womens-hormone-health?hsLang=en-au)[**Recovery**A clinical view of recovery](https://www.alphaedgeclinic.com.au/recovery?hsLang=en-au)[**Weight management**Start with your metabolic health](https://www.alphaedgeclinic.com.au/weight-management?hsLang=en-au)[**Sleep**Explore what affects your rest](https://www.alphaedgeclinic.com.au/sleep?hsLang=en-au)[**Hair health**Understand changes in your hair](https://www.alphaedgeclinic.com.au/hair?hsLang=en-au)

### [![Athlete in recovery](https://www.alphaedgeclinic.com.au/hubfs/alpha-edge/images/alpha-edge-recovery-athlete.jpg) Start with insight The Alpha One Panel Blood testing that gives your next conversation a starting point. Explore](https://www.alphaedgeclinic.com.au/alpha-one-panel?hsLang=en-au)

You don’t need to choose a treatment first.

[Buy blood test →](https://www.alphaedgeclinic.com.au/alpha-one-panel#buy)[Start an assessment →](https://www.alphaedgeclinic.com.au/assessment?start=1&hsLang=en-au)

[The Panel](https://www.alphaedgeclinic.com.au/alpha-one-panel?hsLang=en-au)[How we operate](https://www.alphaedgeclinic.com.au/how-we-operate?hsLang=en-au)

Resources

Resources

## Explore your health. Understand your care.

[**Patient resources**Information for your next step](https://www.alphaedgeclinic.com.au/patient-resources?hsLang=en-au)[**Common questions**Bloods, consultations and support](https://www.alphaedgeclinic.com.au/faq?hsLang=en-au)[**About Alpha Edge**Get to know the clinic](https://www.alphaedgeclinic.com.au/about?hsLang=en-au)[**Contact the clinic**Speak with our team](https://www.alphaedgeclinic.com.au/contact?hsLang=en-au)

### [Your next step Understand your blood results Discover how markers, symptoms and health history inform the conversation. Explore](https://www.alphaedgeclinic.com.au/alpha-one-panel#blood-markers)

Begin with your health history and personal goals.

[Buy blood test →](https://www.alphaedgeclinic.com.au/alpha-one-panel#buy)[Start an assessment →](https://www.alphaedgeclinic.com.au/assessment?start=1&hsLang=en-au)

[1300 232 608](tel:1300232608)[Start an assessment →](https://www.alphaedgeclinic.com.au/assessment?start=1&hsLang=en-au)

HOW WE OPERATE

# Your care. Step by step.

From your first assessment to your clinical plan, understand what happens, who you speak with and how the clinic supports you.

[Start your assessment](https://www.alphaedgeclinic.com.au/assessment?start=1&hsLang=en-au)[See the care journey](https://www.alphaedgeclinic.com.au/how-we-operate#journey)

Treatment is considered only after clinical assessment and where medically appropriate.

[01Getting started](https://www.alphaedgeclinic.com.au/how-we-operate#getting-started)[02Review and decision](https://www.alphaedgeclinic.com.au/how-we-operate#review-decision)[03Your plan and support](https://www.alphaedgeclinic.com.au/how-we-operate#plan-support)

THE CARE JOURNEY

## A clear path. A considered next step.

Your assessment and relevant results come together before a clinical decision is made. Here’s how the process works.

### Getting started

1. 1
   
   #### Complete your health assessment.
   
   Tell us about your symptoms, medical history, medicines and goals. You don’t need to choose a treatment before you begin.
2. 2
   
   #### Provide your blood results.
   
   Arrange the relevant blood work or ask the clinic to check the results you already have. Your assessment and results give the team a fuller picture.
   
   **Already have recent results?** Extensive results from within eight weeks may be suitable. Check with the clinic before buying another test.

### Review and decision

1. 3
   
   #### Your information is reviewed.
   
   The clinical team considers your assessment and relevant blood results together. Your symptoms, history and goals matter alongside the numbers.
2. 4
   
   #### Discuss your care and decide.
   
   The consultation team explains the proposed next steps and answers your questions. You then choose whether to proceed to a doctor consultation by phone.
   
   **There is a decision before you proceed.** Take time to understand what is proposed. A consultation does not guarantee a prescription.

### Your plan and support

1. 5
   
   #### Receive your clinical plan.
   
   Where treatment is clinically appropriate, your doctor develops a plan around your assessment, results and individual needs. The clinic explains your instructions and next steps.
2. 6
   
   #### Pharmacy dispensing and delivery.
   
   Any prescribed medication is dispensed and supplied by an Australian partner pharmacy. Alpha Edge does not manufacture or dispense medication.

## How we make clinical decisions.

Your symptoms, medical history and relevant blood results are considered together. No single number tells your whole story.

Your information, considered together

Your clinician considers how you feel, your health history, medicines, goals and relevant results when assessing what is appropriate.

Know who you are speaking with

The consultation team explains the proposed next steps and answers practical questions. The doctor consultation is a separate clinical step, by phone, if you choose to proceed.

The decision remains yours

You can ask questions and decide whether to proceed. Treatment is considered only after clinical assessment and where medically appropriate. A consultation does not guarantee a prescription.

Health optimisation and ongoing review

Health optimisation describes an approach to reviewing your health over time, rather than a separate treatment. Your review schedule depends on your care. Confirm appointments, relevant testing and support with the clinic.

SUPPORT FROM THE CLINIC

## Your plan is the beginning.

Knowing what to do, and where to turn, is part of your care.

- ### Understand your instructions.
  
  Use the relevant protocols and instructional resources supplied by the clinic.
- ### Ask for practical help.
  
  Contact the team about your plan, results, prescriptions or delivery arrangements.
- ### Review your progress.
  
  Keep the clinic informed about questions or changes and arrange the next review when needed.

[Contact the clinic](https://www.alphaedgeclinic.com.au/contact?hsLang=en-au)

Clinic support is available Monday to Friday. Team support is separate from a booked doctor consultation.

BEFORE YOU BEGIN

## A few things worth knowing.

Do I need to know which treatment I want?

No. Start with your concerns and goals. Your clinician considers what is appropriate after reviewing your information.

Can I use blood results I already have?

The clinic can check extensive results from within eight weeks and advise whether any further testing is needed. Contact the clinic before purchasing another test.

Who will I speak with?

The consultation team explains the proposed next steps and answers practical questions. If you choose to proceed, the doctor consultation is by phone.

Does an assessment guarantee treatment?

No. Treatment is considered only after clinical assessment and where medically appropriate. A consultation does not guarantee a prescription.

How do I get support afterwards?

Contact the clinic by phone or email for practical questions. The team can help arrange clinical review when needed.

YOUR NEXT STEP

## Ready to begin?

You don’t need to choose a treatment first.  
Start by telling us about you.

[Start your assessment](https://www.alphaedgeclinic.com.au/assessment?start=1&hsLang=en-au)

### Need blood tests?

Find a collection option through the Alpha One Panel.

[Buy blood test](https://www.alphaedgeclinic.com.au/alpha-one-panel#buy)

### Already have recent results?

Check whether they’re suitable before arranging more tests.

[Ask about your results](https://www.alphaedgeclinic.com.au/contact?hsLang=en-au)

![Alpha Edge Clinic](https://www.alphaedgeclinic.com.au/hubfs/raw_assets/public/alpha-edge-theme/images/alpha-edge-logo.png)

Doctor-led telehealth for men and women, Australia-wide. Every pathway begins with understanding you.

## What we treat

- [Men’s hormone health](https://www.alphaedgeclinic.com.au/mens-hormone-health?hsLang=en-au)
- [Women’s hormone health](https://www.alphaedgeclinic.com.au/womens-hormone-health?hsLang=en-au)
- [Recovery](https://www.alphaedgeclinic.com.au/recovery?hsLang=en-au)
- [Weight management](https://www.alphaedgeclinic.com.au/weight-management?hsLang=en-au)
- [Sleep](https://www.alphaedgeclinic.com.au/sleep?hsLang=en-au)
- [Hair health](https://www.alphaedgeclinic.com.au/hair?hsLang=en-au)

## Learn

- [The Alpha One Panel](https://www.alphaedgeclinic.com.au/alpha-one-panel?hsLang=en-au)
- [Buy blood test](https://www.alphaedgeclinic.com.au/alpha-one-panel#buy)
- [How we operate](https://www.alphaedgeclinic.com.au/how-we-operate?hsLang=en-au)
- [Patient resources](https://www.alphaedgeclinic.com.au/patient-resources?hsLang=en-au)
- [FAQ](https://www.alphaedgeclinic.com.au/faq?hsLang=en-au)
- [About us](https://www.alphaedgeclinic.com.au/about?hsLang=en-au)
- [Your health assessment](https://www.alphaedgeclinic.com.au/assessment?hsLang=en-au)

## Contact

- [1300 232 608](tel:1300232608)
- [admin@alphaedgeclinic.com.au](mailto:admin@alphaedgeclinic.com.au)
- Telehealth in every Australian state

Alpha Edge Clinic is a national Australian telehealth provider, servicing all Australian states and territories only. Telehealth consultations are delivered by AHPRA-registered practitioners, in compliance with Australian telehealth, prescribing, and patient safety regulations. Treatment is only considered after clinical assessment and where medically appropriate.

© 2026 Alpha Edge Clinic Pty Ltd · ABN 39 675 818 694[Privacy](https://www.alphaedgeclinic.com.au/privacy?hsLang=en-au) · [Terms](https://www.alphaedgeclinic.com.au/terms?hsLang=en-au) · [Medical disclaimer](https://www.alphaedgeclinic.com.au/medical-disclaimer?hsLang=en-au) · [Contact](https://www.alphaedgeclinic.com.au/contact?hsLang=en-au)

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